Dickie got an interview with Microsoft Business Insights talking about cashflow and customer service. Here’s a snippet:

Cash flow is all about getting paid, and getting paid is all about sending out the invoices, right? Wrong, says Dickie Bielenberg, MD of the Customer Value Group (CVG). He says that all the elements of a business are interconnected, and cash flow is tied strongly to customer service. The problem is, when did your accounts and customer services teams last chat over a cup of coffee? Nick Saalfeld finds out more.